Terms & Conditions

A promise to be together

Last updated: April 28, 2025

2025 Schok, LLC. All rights reserved. Our products and services are designed in the United States of America.

This is an agreement (“Agreement”) between you, the customer, which is not directed at children and is used as an e-commerce platform for parents and/or adults over 18 years of age (hereafter identified as “Customer” or “you”) and Schok LLC, including its subsidiaries, affiliates, directors, officers, employees, agents, and assigns (hereinafter identified as “Schok”, “we”, or “us”). By visiting our Website(s) (together our “Site” or “Sites”) and/or purchasing something from us including but not limited to our mobile devices (wearables, mobile phones, OIT devices, and accessories), or using our cellular radio telecommunications (“Wireless Service”), downloading our apps or third-party apps, using any features or software we provide, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink

By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Site or use any e-commerce services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

For the benefit of clarification, any new features or tools which are added to the current Websites (www.schokgear.com; www.chronovolt.com; www.schokconnect.com) shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to change or replace any part of these Terms of Service by posting updates and/or changes to our website(s). It is your responsibility to check the Site(s) periodically for changes. Your continued use of or access to the Website(s) following the posting of any changes constitutes acceptance of those changes.

Our Sites are hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Permitted Uses

You may use our Sites only in compliance with these Terms & Conditions and all applicable laws. You may not use the Sites in any manner that could harm Schok, its subsidiaries, affiliates, its brand(s), or any person or property. Additionally, you must not:
• Engage in any attempts to reverse engineer, decompile, disassemble, or try to discover the source code or algorithms of our Sites or Services/Applications or both.
• Generate any derivative works based on the content of our Sites.
• Infringe our intellectual property rights or the rights of anyone else while using our Sites.
• Use our Site(s) with the intent of any fraudulent or malicious activity, including but not limited to introducing viruses, malicious code, or harmful data.

COMMERCIAL OFFERINGS

MOBILE DEVICES & DIGITAL ASSETS

Order Acceptance, Orders, and Cancellation.

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We reserve the right not to accept any orders at any time for any reason in our sole discretion, and we may cancel your order at any time for any reason. At our discretion, we may set a limitation on the quantity of products ordered or on the maximum dollar value of any order. Your receipt of an order confirmation does not represent our acceptance of the order. If your order is cancelled, we will refund the amount(s) charged for such order(s). After receiving your order, we will send you a confirmation with your order number and details of the items you have ordered. You have the option to cancel your order at any time before we have sent your order confirmation by emailing our Customer Service Department at support@schokgear.com.

Prices and Payment Terms.

All prices posted on our Sites are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed. In the case of promotion, the promotional price only applies during the promotion period while the supply lasts. Posted prices do not include taxes, federal, state or local fees mandated by law, or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders resulting from such errors.

Terms of payment are within our sole discretion. We reserve the right to update the list of accepted forms of payment at any time in our sole discretion. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes and/or mandated fees, if any.

Shipments; Delivery; Title and Risk of Loss.

We will arrange for shipment of the products to you. Please check the available delivery options provided during the payment process. You will pay all shipping and handling charges specified during the ordering process unless explicitly offered otherwise.

We can ship to U.S. residential and business addresses within all fifty states and District of Columbia only.  We don’t ship to P.O. boxes, and we don’t ship internationally.

Title and risk of loss pass to you upon delivery of the product(s) to you by the carrier/shipper. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments and are not responsible for any lost or misdirected orders, errors, or omissions. The delivery dates provided to you via any communication method are estimates only.

Returns and Refunds.

Except for any products designated on our Sites as non-returnable (or using similar language designating that the products are not eligible for return), we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such request for return is made within 30 days, including California residents. All returned products must be in like-new condition with no physical or water damage and are returned in their original condition complete with all in-box accessories and original packaging. While purchasing bundled products, including free gifts, Schok only accepts returns that contain all products, including free gifts, in the bundle. 

Unless otherwise mutually agreed upon and formally documented, you must return all accessories (battery, charger, cables, etc.) with the defective Device. If components are missing, we will charge a non-refundable missing parts fee as outlined here:

Item	Fee
Battery:	$10.00
Charger:	$7.00
USB Cable:	$3.00
Other parts:	at our discretion

 

To return products, you must email our Service Department at support@schokgear.com with your order number, proof of purchase, and reason for the return. Upon verification of an in-warranty product status, you will receive a Return Merchandise Authorization ("RMA") number along with a prepaid return mailing label via email. No returns of any type will be accepted without an RMA number. Send back your return within 14 days of receiving your return label.

Please remove your SIM card and/or external memory card, as applicable, before submitting your mobile device for return.  We advise you to contact your wireless service provider for more information about your wireless service account. 

Your return may be rejected if items do not meet the above requirements.  If requirements are met, you will receive an email confirmation when the refund is processed.  Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

If any Product you purchase from Schok LLC includes third-party software, content, or services, you may be required to register or enroll with the provider in a manner solely determined by the provider. Your use of the Third-Party Services is subject to terms and conditions (including privacy policies) determined solely by the provider.

In the event you return a Product(s), such return will not automatically cancel any third-party software or service including any wireless service or service activated for or in association with the product(s). Any third-party software or service contains its own terms and conditions governing activation, deactivation, or other related items, and should be referenced prior to the return of the product(s).

 

WIRELESS SERVICES WITH SCHOK CONNECT

Our www.schokconnect.com wireless service is provided by Gigs and you can find their legal disclaimers at  https://gigs.com/legal

Coverage and Service Availability

Wireless devices use radio transmissions, so unfortunately you can't get Wireless Service if your device isn't in range of a transmission signal. Please be aware that even within your network coverage area, a network signal can be affected by numerous factors, including distance from the network source, physical obstacles, interference, network congestion, roaming availability, terrain, weather conditions, and your device. 

For our Wireless Services offered via www.schokconnect.com, we may take any action to protect and maintain the integrity of the network, which could include canceling Wireless Service for a user that is abusing the network and services in a way that would negatively impact that ability for other members to enjoy our services.

If you lose Wireless Service for more than 24 hours in a row and we’re at fault, contact us at support@schokgear.com within 30 days and we’ll give you a credit for the time lost. This is your only right for interrupted Wireless Service.

            Roaming

Roaming on a cell phone refers to the ability to use your phone to make calls, send texts, and use data services outside of your home network's coverage area. It essentially allows your phone to connect to another cell network while traveling or in areas where your carrier's network doesn't have coverage. During “roaming” your data service may be limited or slowed down.

            Wireless Service Charges and Payments

The availability of Wireless Service depends on your payment in advance of the service charge when it is due. If you fail to make payment when due, your Wireless Service will be suspended and/or canceled. By making a payment, you will have access to Wireless Service for the designated period of time. If your account is deactivated for non-payment, it will be suspended for 30 days. If payment is not made within the 60-day period, it will be canceled. When your account is canceled, we will re-assign the phone number associated with your account, and that phone number may no longer be available to you.

We will not provide you with bills, so you will not receive a regular bill for your payments. You can access your account via the Schok Connect app or on our website at www.wireless.schokconnect.com. You are responsible for paying all charges for the Wireless Service provided under this Agreement, including charges made - with or without your approval - by any person you permit to have direct or indirect access to your device.

If you have a payment method stored on file, you authorize Schok to credit your default payment card in the event any refunds or other billing adjustments are appropriate. If you find a payment error, please contact us at support@schokgear.com at least 5 days prior to your next service payment due date.

Plans, Contract Term, Activation Fee, Early Termination Fee, Account Access

1. Plans: Before activating your device, you will be required to choose a service plan (“Plan”), which can be found www.wireless.schokconnect.com. The Plan comprises any and all charges for the use of the Device, Services, and Subscriptions, including calls and messages sent or received throughout the agreed upon duration of your contract (“Contract Term”). The Plan encompasses the Service chosen at activation.
2. Contract Term: When selecting a Plan, you must choose a Month-to-Month, One Year, or Two Year Contract Term.
1. Month-to-Month: If you select a Month-to-Month Contract Term, the initial term will be for one month and will auto-renew monthly. You may cancel your Month-to-Month Contract Term at any time and for any reason by logging in to your account.
2. One (1) Year Contract: If you select a One-Year Contract Term, the initial term of your Wireless Service contract will be for one (1) year. After the initial term, your Plan will automatically continue month-to-month unless you cancel by logging in to your account.
3. Two (2) Year Contract: If you select a Two-Year Contract Term, the initial term of your service contract will be for two (2) years. After the initial term, your Plan will automatically continue month-to-month until you cancel by logging in to your account.
4. Subscriptions: If you subscribe to any Schok’s features such as but not limited to Schok Dash, Schok Health Monitor, Podcasts, Music et al. (“Subscription”) and choose to cancel it, your Subscription will remain active until your next billing cycle. No proration will be available for these Subscriptions. You may cancel your Subscription by logging in to your account.
3. Activation Fee: All new Devices are subject to an activation fee of $10 which is non-refundable (“Activation Fee”).
4. Early Termination Fee: If, prior to the end of your Plan’s Contract Term, you terminate this Agreement without legal excuse (e.g. Schok is in default or material breach of the Agreement, or Schok failed to provide Wireless Service) (“Early Termination”), you agree to pay us an Early Termination Fee (“Early Termination Fee”). This Early Termination Fee is payable immediately upon termination and shall be as follows for all Devices, unless Devices are purchased out right at the beginning of the Contract Term, or you Bring Your Own Device (BYOD):
1. If you are on a one-year contract term, then your Early Termination Fee will be $100 plus applicable taxes, which will decrease by $50 if termination happens after month 6.
2. If you are on a Two-Year Contract Term, then your early termination fee will be $150 plus applicable taxes, which will decrease by $75 if termination happens after month 12.

Even upon Early Termination of your Plan, you remain responsible for complying with your other obligations under this Agreement, including, but not limited to, payment of your pro-rated monthly service fee and any unpaid balances.

You are responsible for payment of all charges incurred under this Agreement through the date of termination. If you fail to perform your obligations, you will reimburse us for all expenses, including attorney fees incurred in the enforcement of this Agreement, and we may keep any charges prepaid by you. These remedies are not exclusive and are in addition to any and all remedies allowed by law. Any failure by us to strictly enforce this Agreement will not waive our right to require compliance with this Agreement.

5. Account Access: You authorize us to provide information about, and to make changes to, your account, including adding new service, upon the direction of any person able to provide information we deem sufficient to identify you, which include your four (4) digit security code, or the security questions you chose upon creating your account. Customers who are engaged in the Device Monthly Purchase Plan must pay the remaining balance for all device(s) under this Purchase Plan before cancellation of any and all pertaining Service Plans.

 

BILLING

Taxes, Fees and Surcharges.  You are responsible for, and shall pay, the taxes, fees and surcharges set forth in Sections 10.1 – 10.5 below (“Taxes, Fees and Surcharges”) in connection with your Service account. Such Taxes, Fees and Surcharges will be included in your Service account Charges (a) at the time you order the Service and (b) each time there are any further Charges to your Service account. Payment of Taxes, Fees and Surcharges is in addition to payment for the Service and will be billed to your credit card.

 

SCHOK LIMITED CONSUMER WARRANTY.

To view Schok’s limited product warranty for your specific product, please go here https://schokgear.com/pages/warranty-new-1 and select your product type.

GENERAL AND CALIFORNIA PRIVACY POLICY

Our Privacy Policy (including California Privacy Policy) oversees how we collect and use information related to your use of Schok’s Products and Services and it is available online at www.schokgear.com/pages/privacy-policy. We reserve the right change our Privacy Policy without notice; however, if we change our policy to allow use or disclosure of personal information in a way that, in our sole determination, is materially different from that stated in the policy at the time the data was collected, we will post notice in advance of the change. Data on your Device may automatically be stored on your SIM card and/or eSIM (to the extent either technology may be available to you), Device or our network. Some of your data may remain on the Device even if your SIM card is removed; the data left on your Device will be accessible to others who use your Device, and may be deleted, altered, or transferred to our network supplier’s network servers. To the extent available, if your eSIM is deleted from your phone, you may lose any data contained within the eSIM.

 

OPT-OUT RIGHTS

If you no longer wish to receive communications from Schok or its subsidiaries or its affiliates, please reach out to support@schokgear.com. Please keep in mind, refusing to provide personal information or denying or withdrawing consent to use personal information as identified in this privacy statement may make you unable to participate in certain Schok programs or software updates and therefore limiting your user experience.

By helping to improve Schok products, you allow the collection of usage statistics which define how you use your device. Opting out of this will still allow Schok LLC to collect this information anonymously, without any PII associated to the data.

Enhanced Device Support allows Schok LLC to utilize collected data in order to tailor our customer experience to our users. By opting out, you may miss on future customer experience roll outs, as well as future communications offering the latest news on Schok Products and Services.

 

 

 

 

 

 

 

LEGAL

Copyrights, Trademarks, and Patents

Schok LLC or its subsidiaries, affiliates, or licensor(s) is and will remain the sole and exclusive owner of all intellectual property rights (including but not limited to ideations, logos, jingles, graphics, drawings, design, text, software, selection, and arrangement) and is protected by copyrights, patents, trademarks or other materials laws in the United States.

You do not and will not have or acquire any ownership of these intellectual property rights in or to the products or services made available through this Site(s), or of any intellectual property rights relating to those products or services.

All trademarks, service marks, and trade names are trademarks or registered trademarks of Schok LLC. Google Play and the Google Play logo are trademarks of Google, Inc. All other trade names are registered trademarks of respective commercial partners listed. Our Products are designed in the United States of America.

Disclaimers of Warranties

If any product or service you purchase from us contains or uses third-party software or services, any use is governed by such third-party provider and not by us. This may include privacy policies and procedures not overseen or governed by us. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

All such use of third-party software and services is on an “as-is” basis, and does not contain any representations or warranties, express or implied, from Schok LLC. To the extent prohibited by law, Schok LLC specifically disclaims all such warranties, including without limitation any implied warranty or merchantability, fitness for a particular purpose and noninfringement. Without limiting the previous disclaimer, Schok LLC does not represent, warranty, or guarantee that the third-party software or services will be compatible with your product or the hardware, software, or firmware contained within it, or that it will operate in an error-free manner or be immune from hacking or be virus-free or not be corrupted by other security-related items.

You are responsible for ensuring your data is backed-up, and under no circumstances will Schok LLC be liable for any loss of data or data corruptions through the use of third-party software or services. We may decide in our sole discretion to terminate access to any third-party software or service at any time.

 

Limitation of Liability

TO THE EXTENT PROHIBITED BY LAW, IN NO EVENT SHALL SCHOK LLC BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL, OR EXEMPLARY DAMAGES OR LOST PROFITS, WHETHER OR NOT SCHOK LLC HAS OR HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, NEGILIGENCE, PERSONAL INJURY, PRODUCT LIABILITY, INFRINGEMENT OR ANY OTHER THEORY. THIS LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIM YOU MAY BRING AGAINST ANOTHER PARTY TO THE EXTENT THAT SCHOK LLC WOULD BE REQUIRED TO INDEMNIFY SUCH PARTY FOR ANY CLAIM. IN NO EVENT SHALL SCHOK LLC’S AGGREGRATE LIABLITY TO YOU UNDER THIS AGREEMENT EXCEED THE PURCHASE PRICE OF THE PRODUCT OR APPLICABLE SERVICE.

Indemnification

You agree to indemnify, defend and hold harmless Schok LLC and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party

Geographic Scope

The Sites are intended for use within the United States of America. Claims about our products or services are limited to the United States, unless otherwise disclosed. The Sites are intended to promote solely products and services that are sold in the United States. We do not represent or warrant that the Sites are appropriate or available for use outside the United States.

Governing Law

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms will be governed by the law of the State of Texas and county of Collin, without reference to its choice of laws principles. These Terms will not be governed by the UN Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Notwithstanding the foregoing, we may apply for injunctive remedies (or an equivalent type of urgent legal relief) in any court of competent jurisdiction.

Arbitration: All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of Texas and county of Collin or another location mutually agreeable to the parties. An award of arbitration may be confirmed in a court of competent jurisdiction.

No Class Action: YOU WAIVE ANY RIGHT TO ASSERT ANY CLAIMS AGAINST SCHOK LLC ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS AND EMPLOYEES AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY. TO THE EXTENT YOU ARE PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION AGAINST SCHOK LLC, YOU AGREE THAT YOU SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS’ FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION.

Assignment

Schok LLC may assign this Agreement, but you may not assign this Agreement without our prior written consent.

Entire Agreement & Severability

These Terms, our Privacy Policy, any additional terms that accompany our Sites, any amendments and any additional agreements you may enter into with us shall constitute the entire agreement between you and us with respect to our Sites, and supersede all prior or contemporaneous oral or written communications, proposal, and representations with respect to our Sites or any subject matter covered by these Terms. If any provision of these Terms is deemed to be invalid, illegal or unenforceable (in whole or in part), then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. You may be subject to additional terms and conditions that govern your use of third-party services, content, or software.

Software Updates

From time to time Schok LLC may provide updates to Schok’s Software, you hereby agree that Schok and its subsidiaries or affiliates or both may collect and use technical information gathered as part of the product support services related to the Software provided to you, such as IMEI (your device's unique identification number), device number, model name, your device’s geolocation, your device's current SW version, MCC (Mobile Country Code), and MNC (Mobile Network Code). Schok may use this information solely to improve our products or to provide customized services or technologies to you and will not disclose this information in any form that personally identifies you.

Schok may provide to you, or make available updates, upgrades, supplements, and add-on components (if any) of the software, including bug fixes, service upgrades, and enhancements to any software previously installed. This is to improve the software and ultimately improve the user experience with your device. This End-User License Agreement (“EULA”) applies to all and any component of the update that Schok LLC may provide to you, unless specified otherwise in the newer software.

*IS THE DEVICE SOFTWARE LICENSED?

Your Device’s Software is licensed, not sold, to you by us and/or other licensors for your personal, lawful, non-commercial use on your Device only. You may only use the Software as authorized by its license. Your Device’s “Software” includes its software, interfaces, documentation, data, and Content & Apps, as each may be updated or replaced by feature enhancements or other updates.

Except as permitted by applicable law, you may not assign, transfer, sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to derive the source code of, or reverse engineer all or any part of the Software, or alter, disable, or circumvent any digital rights management security features embedded in the Software. The Software may not be transferable from one Device to another Device. You may not create derivative works of all or any part of the Software. You agree the Software contains proprietary content and information owned by us, our licensors, and/or other third parties. We, our licensors, and such other third parties reserve the right to change, suspend, terminate, remove, impose limits on the use or access to, or disable access to, the Software at any time without notice and will have no liability for doing so. You agree that your violation of the Software license harms us, our licensors, and/or other third parties, that this harm cannot be fully redressed by money damages, and that we, our licensors, and such other third parties shall be entitled to immediate injunctive relief in addition to all other remedies available.